SAFETY DRIVING CENTRE

Terms and Conditions

All driving lessons and courses are operated by Safety Driving Centre  (Sel) Sdn. Bhd. (SDC), whose registered office is  Lot 3A, Jalan Utara, 46200 Petaling Jaya, Selangor Malaysia. SDC  is not limited to, war, terrorist activity, natural disaster, civil strife, adverse weather or road conditions, fire, bureaucratic obstacles, and Road Transport Department of Malaysia (JPJ). SDC reserves the right to decline any booking / enrolment /  at their discretion. The Candidate(s)/ Driver Learner(s) / Driving candidate(s) are required to sign a copy of the terms and conditions form after reading it. The terms and conditions and all matters arising from it are subject to Malaysian  law and the exclusive jurisdiction of the Malaysian Courts. In the event that any of the provisions of this terms and conditions shall be determined by any Court to be invalid, unlawful or unenforceable to any extent then such provision shall to that extent be severed from the remaining provisions of the terms and conditions, which shall continue to be valid and enforceable. Driving is potentially hazardous. You should be aware of this. We will take all reasonable precautions to ensure your safety whilst you are learning with us, however you should also do your best to prevent injury or accident to yourself or others. Do as your instructor tells you. If you are unsure about anything get it clarified before carrying on. If any accident were to occur due to negligence of the candidate that he or she will be personally liable for damages.

General Rules and Information General Conduct

Our trainer is bound by a professional code of conduct, which ensures that all SDC trainers will be polite, tidy and will not smoke in the car while giving tuition. They behave in a correct, professional and ethical manner at all times. SDC Trainer is licensed to use SDC’s and JPJ’s standard operation procedure(s).

The Road Transport Department of Malaysia (JPJ), part of the Department for the Transport, is the agency that examines licences and controls the standards of all driving trainer in the Malaysia. Our SDC Driving Trainer is registered with the SDC and is approved by them to display the Sijil Pengajar Institut Memandu (SPIM) badge on his/her car in addition they are specially trained in the correct way to deliver the SDC and JPJ Training Formula to ensure that you learn more in each lesson.

Our Driving trainer gives your training in his/her car, which is properly insured for this purpose and for use in driving tests. The car is fitted with dual controls, is correctly maintained, and clean and tidy at all times.

General terms

Entry Age

To enrol to obtain driving license at SDC , you must be at least:

Class

Description

Minimum age

B

Motorcycle exceeding 500 cc

16

B2

Motorcycle not exceeding 250 cc

C

Three-Wheeled Motorcycle

D

Motor Car unladen weight not exceeding 3500 kg

17

DA

Motor Car Without Clutch Pedal unladen weight not exceeding 3500 kg

E

Heavy Motor Car unladen weight exceeding 7500 kg

21

F

Tractor/Mobile Machinery Light (Wheeled) unladen weight not exceeding 5000 kg

21

H

Tractor/Mobile Machinery Heavy (Wheeled) unladen weight exceeding 5000 kg

I

Tractor/Mobile Machinery Heavy (Tracked) unladen weight exceeding 5000 kg

PSV

Public Service Vehicle (PSV) is a vocational driving licence that allows the holder to drive any type of commercial vehicle used for paying passengers such as Taxis, Window Van and Buses. Starting July 12th, 2019 ride-hailing drivers (eg Grab, Uber) must apply for (PSV - Taxi/E-hailing) licence.

GDL

Goods Driving Licence (GDL) a special driving licence to drive any type of commercial vehicle used for transporting goods such as Lorries, Panel Vans and other vehicles that are registered as a commercial vehicle to transport goods

  • During registration / training / test, you are required to bring along your original Malaysian identity card (Mykad) if you are Malaysian or permanent resident of Malaysia and Passport if you are Non-Malaysian.
  • Foreigners must in posses of valid Visa from Malaysian Immigration Department with minimum 6 months validity( social pass is doesn’t qualify as valid documents to enrol in SDC)
  • Your photo with white background : 2 pieces (non-Returnable)
  • Existing Driving license or Vocational driving license (if poses)
  • During Practical training / test, you are also required to bring along your original L License.
Payment terms
  • SDC reserves the right to add, change, alter or dismiss at any time without prior notice any steps established in order to obtain a Driving License, this changes might respond to internal policy changes or JPJ mandatory changes in the process of obtaining a Driving License. The Course fees shown on SDC Website are inclusive of GST/SST where applicable and must be paid upfront in order to take on a license driving course. These fees might change at SDC convenience without prior notice and do not represent a formal quotation for future date.
  • A candidate allowed making his/her payment progressively. The management will keep the candidate informed on the mode of payment and has the rights to vary the fee / payment as and when necessary. The payment may vary at anytime due to statutory requirement such as sales and service tax.
  • A minimum payment of the fees upon enrolment are required. The miniumum payment amount varies as per package so our customer service personnel will advise upon enrolment. Candidates must obtain official receipts for all payments.
  • Payments should be made direct to your  SDC office(s) by cash or cheque or credit card or online payment . (Please ensure you obtain and retain your receipt for your own records). Our Office(S) and Branch(s) location will be stated in our official website: www.sdc.com.my
  • SDC not responsible if payment is paid via unauthorised payment mode.
Driving Course / Practical Training / Practical test / Theory test / Practical Test length and expiration ( Learning Length)

The customer has the flexibility to follow its driving learning process at the time he/she finds most convenient, we offer a variety of schedules to accommodate customer time availability on weekdays/weekends which vary depending on the stage of the course. However Government (JPJ) test are not subject to the same terms and are dictated by such authority. It is the responsibility of the customer to make him / herself available for such test and to obtain the relevant score which will allow the customer to continue with the process. Although there is not minimal time enforced, the customer can go at its own pace, all the stages must be completed in less than a year (6 months) from the moment the enrolled. A Learning Length that extends over 6 months without completion will be render invalid and the customer will have to re-apply and re-take some or all Course stages where applicable. If the customer wish to request a refund, shall know that registration, processing fees and JPJ fees and all service(s) /training(s) /product(s)/ test(s) rendered are not refundable, SDC will review the corresponding services offered to the customer and the stage at which the customer is at the moment of claim, in order to calculate the amount the customer has a right to claim by law. The customer shall manifest in timely manner such refund request. For example: a claim made past 6 months from the enrolled date shall not be processed as the Course the customer signed for, has expired. It is the responsibility of the customer to complete all the stages and approve the necessary test to obtain its driving License at adequate times; a prorated calculation will apply taking into consideration those variables.

Refund policy
  • Please note any deposit or any subsequent fees paid are not refundable in the event that you decide to cancel the training / course / test.  However in the event of unavoidable situation such as medical, transfer due to education or work is allowed for refund. SDC has the rights to deduct minimum registration/ service fee (Rm150), Tax incurred and all course charges, test Fee, Course fee, Training fee, Training kits, products cost if obtained from us. The costs mentioned above may vary from time to time.
  • Upon refund request, customer required to fill up refund request form and submit all valid documents to support you refund reason.
  • The management may take minimum 20 working days to make refund payment.
  • The refund is fully with discretion of the management approval.
  • Your refund request will be invalid if you are:-
    • Delayed the  Learning Length due to any criminal action taken over you
    • You are blacklisted to continue driving learning process as in JPJ and Police records.
  • SDC has the right to discontinue the course for any candidate for any misbehaviours or misconduct and at this point SDC has the rights to not refund any fees paid.
  • Packaged registered in SDC is non Transferable.

SDC may require paying additional cost if incurred such as retest, extra hours, License processing fee. The payment amount and terms may vary as per package you signed up.

  • SDC  has various types of packages and offers as below:
    • The JPJ Basic packages
    • SDC Affordable Packages
    • SDC Premium packages.
  • Kindly obtain detail of packages at our websites or our customer service personnel before select your preferable package.
  • SDC reserves the right to add, change, alter or dismiss package at any time without prior notice any steps established in order to obtain a Driving License, this changes might respond to internal policy changes or JPJ mandatory changes in the process of obtaining a Driving License. These packages fees might change at SDC convenience without prior notice and do not represent a formal quotation for future date.
  • Candidate are not allowed to smoke, drink or eat during lessons.
  • Candidate are advised to be punctual for classes, lessons as the management is obliged to teach only at times specified.
  • During your session of course, practical training and test candidate is required to be in dress code as below:
    • A  male candidate is only allowed to wear :
      • Short / long sleeve and collared Shirt
      • National Dresses
      • Long pants
      • Fully covered shoes.
    • A  female candidate is only allowed to wear :
      • Long pants & Collared T-Shirts
      • National Dresses
      • Fully covered shoes.

The management has the rights to not admit candidates who are inappropriately dressed.

CANDIDATE / PARENT / GUARDIAN RESPONSIBILITY:


The Candidate/parent/guardian understands and agrees that they are responsible for damages, including collisions that occur during drive tests while the candidate is in complete control of the vehicle WITHOUT a BEHIND THE WHEEL DRIVING SCHOOL instructor. The candidate/parent/guardian further understands and agrees that they are responsible for any damage, including graffiti, caused by the candidate to the driving school facilities/vehicles. The candidate/parent/guardian understands and agrees that the driving school is not responsible for personal belongings left by the candidate in its facilities or vehicles.

Promotions

Promotions and discounts are the discretion of the management. SDC reserves the right to add, change, alter or dismiss promotions at any time without prior notice. Candidate must submit promotional vouchers or Code during enrolment only. The discount value is inclusive of Tax computations. The discount will be added at the final payment only.

By registering an account at SDC you acknowledge the risk involved inside and outside the Academy premises. Shall you perceive a hazard during a class, test or any other moment attending a class, the customer must inform the relevant instructor/employee at the nearest opportunity. The customer must count with its own personal accident insurance policy or relevant medical assistance. The customer acknowledges no liability will be assumed by SDC, employees, instructors or associates for injuries caused during the driving lessons inside or outside our facilities. The customer acknowledges there is a risk associated to the usage of motor vehicles, be a car, motorbike or lorry, for which SDC cannot held responsibility. The customer shall refrain from registering or applying for a License Driving Course if a health condition is present which prevent him/her from undertaking the complete Driving Course. SDC nor its employees, instructors or associates will be held responsible for any misinformation or lack of it by the customer at the time of registering that result in the customers injury or death. Nor disclosing a health condition will mean any type of liability or coverage will be assumed by SDC. Is the sole responsibility of the customer to take care of its own health and physical integrity, during a Driving lesson inside or outside SDC premises.

As stated at the beginning of these terms and Conditions SDC will attempt to keep safe the customer’s information at all times. This information however can be accessed by SDC sibling companies SDC Holdings Sdn. Bhd. , Sentral Driving Centre Sdn. Bhd.  and Malaysian Defensive Driving and Riding centre Sdn. Bhd  for the purposes of verification, avoiding duplicates and/or internal Marketing by any of the Academies.

Pick up services is only available candidates sign up for selected packages only. SDC has the rights to charge if candidates requires pick up services beyond its pick points offered any price determined by the company. Pick up and send off for candidates are only for hands-on driving sessions (practical training). No pick up or send off services for candidates attending theory courses. ie: Theory test or Practical test. No pick up or send off services for motorbike hands-on (practical training) riding. Pick up and send off only are at selected pick up points(subject to change and customer may refer at our website for  pick up locations). The customer acknowledges no liability will be assumed by SDC, employees, instructors or associates for injuries caused before, during and after the pickup sessions.  Candidate is required to wait at the pickup points at least 45 minutes before schedules time of training.Training classes will be cancelled automatically for late nor absence candidates and a late fee of Rm40 will be charged for the 1 hour. SDC is not responsible for delay on pick up services owing to unusual traffic jam, rain or accidents. SDC has the right to cancel pick up services owing to unavoidable circumstances.

As stated at the beginning of these terms and Conditions SDC will attempt to keep safe the customer’s information at all times. This information however can be accessed by SDC sibling companies SDC Holdings Sdn. Bhd. , Sentral Driving Centre Sdn. Bhd. and Malaysian Defensive Driving and Riding centre Sdn. Bhd for the purposes of verification, avoiding duplicates and/or internal Marketing by any of the Academies.

• Pick up services is only available candidates sign up for selected packages only. SDC has the rights to charge if candidates requires pick up services beyond its pick points offered any price determined by the company. Pick up and send off for candidates are only for hands-on driving sessions (practical training). No pick up or send off services for candidates attending theory courses. ie: Theory test or Practical test. No pick up or send off services for motorbike hands-on (practical training) riding. Pick up and send off only are at selected pick up points(subject to change and customer may refer at our website for pick up locations). The customer acknowledges no liability will be assumed by SDC, employees, instructors or associates for injuries caused before, during and after the pickup sessions. Candidate is required to wait at the pickup points at least 45 minutes before schedules time of training.Training classes will be cancelled automatically for late nor absence candidates and a late fee of Rm40 will be charged for the 1 hour. SDC is not responsible for delay on pick up services owing to unusual traffic jam, rain or accidents. SDC has the right to cancel pick up services owing to unavoidable circumstances.

  • Cancellations of appointment for courses, practical training or any relevant appointments:
    • Received up to 1 business days prior to class will not be charged the training fee. Cancellations within 7 Days business days prior to appointments, and no-shows, are subject to payment for the full amount of the cost of course and practical training with future replacement  and penalty fee(s)
  • Cancellations of appointment for Test.
    • Received up to 7 business days prior to class will not be charged the training fee. Cancellations within 24hours business days prior to appointments, and no-shows, are subject to payment for the full amount of the cost of courses with future replacement and penalty fee(s)

SDC reserves the right to cancel or change a class at any time, including but not limited to, lack of participation, classroom, and equipment or trainer availability. Notification will be provided within 2 hours of the training or test, whenever possible. Candidates will be given replacement of the appointment within next available schedule and candidates will not be charged for the replacement. SDC is not liable for any direct, or indirect, consequential or special damages that may be incurred due to a cancellation of a scheduled class, including, but not limited to, cancellation penalties for transportation or accommodations. The customer or candidate's sole remedy shall be the refund of prepaid course fees.

All summonses must be settled before registering. It is the candidates responsibility to check on this.

All complaints will be handled by our management team in a timely manner

PDA reserve the right to amend, update or replace these Terms and Conditions, whenever sees fit or the circumstances of the service justify it.

SDC’s Website Terms & Conditions


In these Terms and Conditions “we, our, us, SAFETY DRIVING CENTRE (SEL) Sdn. Bhd. refers to “www.sdc.com.my”

ACCEPTANCE OF TERMS

By accessing the content of www.sdc.com.my (“the Website”) you agree to be bound by the terms and conditions set out above and herein. If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Website and leave immediately. You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information. You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.

SDC’s website  reserve the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this
agreement. We advise users to regularly check the Terms and Conditions of this agreement. SDC’s website  have complete discretion to modify or remove any part of this site without warning or liability arising from such action.

SDC’s website  will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the Website.
Nothing within this Agreement will operate to exclude any liability for death or personal injury arising as result of the negligence of SDC’s website , it’s employees or agents.

All intellectual property of SDC’s website  such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website remain the property of SDC’s website  By using the Website you agree to respect the intellectual property rights of SDC’s website and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website.

The information is provided on the understanding that the website is not engaged in rendering advice and should not be wholly relied upon when making any related decision. The information contained with the Website is provided on an “as is” basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website. We do not guarantee uninterrupted availability of the SDC’s website .  Website and cannot provide any representation that using the Website will be error free.

The Website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites. Private customers website plans may be held on our domain(s), these sites are for customer design concept approval only and are not intended for public release, no responsibility can be taken for the content of such sites.

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.

This Agreement will be governed by the laws of Malaysia and any user of the Website hereby agrees to be bound exclusively by the jurisdiction of Malaysian courts without reference to rules governing choice of laws.

We aim to provide continuous high quality service. If you experience any problems with your service you should, in the first instance, refer to the FAQ (Frequently Asked Questions) section of the website. If you cannot resolve the problem with FAQ then you should contact us. Periodically we may suspend services for a short while for maintenance and repair work. 

SDC’s website   offers an unlimited use policy by maintaining large ratios of bandwidth per client. However, where a client is found to be using server resources to such an extent that they may jeopardise server performance for other clients, then at the discretion of SDC’s website  , we reserve the right to impose the High Resource User Policy for the consideration of all SDC’s website clients.

Resources are defined as bandwidth, processor utilisation and disk space. SDC’s website   may implement the following policy in its sole discretion. Abnormally high usage of resources using this service may result in a suspension of services. This policy will only be adopted in the case of extreme circumstances and intended to prevent misuse of the service. In this case clients may be offered an option whereby SDC’s website   continues supplying services under a reduced usage criteria specified by us. Failure to comply thereafter may result in the service being terminated.

All Payment Terms as per Terms and condition above. SDC’s website is one of our payment receiving platform where a credit card number on file is declined SDC’s website   will immediately suspend the facility to use its server or purchase service on-line until the outstanding charge is processed successfully. SDC reserves the right to suspend other services until the outstanding payment is cleared. Any non-payment of a recurring invoice may be subject to administration charge. The client is responsible for all money owed on the account from the time it was established to the time the client cancels the agreement in writing. A valid debit/credit card and e-mail address must be registered to your account at all times. Failure to do so may result in suspension of your account. All payment is in Malaysian Ringgit.

Whilst your e-mail is primarily used for billing purposes, SDC’s website   reserve the right to e-mail you information regarding enhancements to our services. You can unsubscribe form marketing communications from any e-mail communication or from the SDC’s website  We will not provide any of your personal information to other companies or individuals without your permission. However, we may need to provide your name and delivery address to third parties that SDC’s website  may use for purposes of delivering specific services to you. (e.g. client support)